Privacy Policy

Last updated: January 2025

1. Introduction

Muwasat ("we," "our," or "us") is a non-profit initiative dedicated to supporting the Muslim community in times of bereavement. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for membership, we collect:

  • Full name
  • Email address
  • Phone number
  • Residential address (street address, city, postal code, province)

2.2 Family Information

To determine membership eligibility and coverage, we collect:

  • Spouse name and email (optional)
  • Dependent information (names and relationships, such as children, parents, or grandparents residing at the same address)

2.3 Payment Information

To process membership fees and contributions, we use Stripe as our payment processor. Payment card details are collected and processed directly by Stripe and are not stored on our servers. We only store:

  • Billing address
  • Payment method references (tokens provided by Stripe, not actual card numbers)
  • Transaction history

2.4 Contact Form Submissions

When you contact us through our website, we collect:

  • Name
  • Email address
  • Phone number (optional)
  • Message content

3. How We Use Your Information

We use your information to:

  • Process membership registrations and verify eligibility
  • Process membership fees and community contribution charges
  • Provide financial assistance (approximately CAD $10,000) to member families during times of bereavement
  • Coordinate logistical support including ablution arrangements, death certificates, burial procedures, and wills
  • Communicate with you about your membership and our services
  • Notify the community of bereavements (with family consent)
  • Respond to your inquiries and support requests
  • Maintain records for administrative and legal purposes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

  • Stripe: For payment processing. Stripe's privacy policy governs their use of your payment information.
  • Supabase: For secure data storage and authentication services.
  • Google: For contact form submissions via Google Forms.

4.2 Community Notifications

With the consent of the bereaved family, we may share limited information (such as the deceased member's name) with our community members to facilitate support and condolences.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data transmission (HTTPS)
  • Secure authentication through Supabase
  • Row-level security policies in our database
  • PCI-compliant payment processing through Stripe
  • Limited access to personal data on a need-to-know basis

6. Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period thereafter for legal, administrative, and record-keeping purposes. Contact form submissions are retained for the duration needed to address your inquiry.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data (subject to legal retention requirements)
  • Update your information through your account dashboard
  • Withdraw from membership

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are intended for adults who are citizens or permanent residents of Canada. We do not knowingly collect personal information from children under 18 without parental consent. Dependent information is collected from the primary member (parent or guardian) for coverage eligibility purposes only.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify members of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: darmuwasat@gmail.com
  • Phone: (647) 540-0050 or (905) 966-2912
  • Address: 485 Morden Rd, Oakville, ON L6K 3W6
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